Canadian Bitcoin owner using the VBX app with the assistance of an in-person advisor, representing buying crypto online and holding it in your own wallet.

VBX vs Shakepay: Real People, Your Own Wallet

Buy and sell Bitcoin and crypto online and actually own it. VBX delivers your coins to a wallet only you control — never an in-app balance we hold — at a flat 2.5% fee, with real people by phone or in person when you want them.

  • Built by the team behind Vancouver Bitcoin — serving Canadian crypto clients since 2018 and registered with FINTRAC as a Money Services Business.

VBX support specialist helping a client by phone, representing full-service human support behind VBX's online, non-custodial platform

VBX vs Newton

How is VBX different from Shakepay?

Shakepay is a custodial, self-serve, online-only app that holds your crypto in an app balance until you choose to withdraw it — ideal for casual buyers who want a simple app. VBX is non-custodial, with an online platform plus retail branches you can phone or visit in Vancouver and Calgary, and transparently priced: your crypto goes directly to the wallet address you provide, real people are available by phone or in person at our Vancouver and Calgary branches, and a flat 2.5% fee is shown upfront.

Side by Side

VBX vs Shakepay

  • VBX Logo
    Custody
    Crypto sent to your own wallet (non-custodial)
    Support
    Real people by phone & in-person in Vancouver & Calgary
    Pay bills with crypto
    Yes
    Assets
    Bitcoin + supported assets
    Pricing
    Transparent flat 2.5%, shown before you confirm
    Best fit
    Long-term holders and investors who want self-custody
  • Shakepay
    Custody
    Held in your Shakepay account until withdrawal
    Support
    Online only
    Pay bills with crypto
    No
    Assets
    Bitcoin and Ethereum only
    Pricing
    Spread built into the price
    Best fit
    Self-directed BTC/ETH holders who want a simple, self-serve app
Person securely holding their own crypto wallet, representing self-custody and protection from platform risk versus a custodial in-app balance

OWNERSHIP & SECURITY

Custodial vs Non-Custodial: Why It Matters

Shakepay is custodial — it holds your crypto in an app balance until you withdraw it. VBX is non-custodial: crypto is delivered to a wallet only you control. Why that can matter:

Security from platform failure. Coins in your own wallet aren't exposed if a platform is hacked, becomes insolvent, or collapses — risks the custodial model has faced repeatedly, from FTX to Canada's QuadrigaCX.

No deposit-insurance backstop. Cash in a Canadian bank is CDIC-insured; crypto left on most platforms typically isn't covered by deposit insurance.

No third-party freezes. Because a custodian controls the account, balances can be frozen and withdrawals paused or held. Self-custody keeps that control with you.

Built for patient holding. Owning your keys supports a buy-and-hold approach, which research consistently shows tends to outperform frequent trading for most investors over time.

Why Canadians Choose VBX

Real Human Support

Reach real people by phone and in person at our Vancouver and Calgary locations.

Non-Custodial By Default

Crypto delivered to the wallet you control, never held on-platform by default. Your keys, your crypto.

Transparent Pricing

A flat 2.5% shown before you confirm. No hidden spread, withdrawal fees, or surprises.

Pay Bills with Crypto

Pay Canadian bills directly from your crypto — something most exchanges don't offer.

Relaxed young adult enjoying a simple crypto app on a phone, representing the casual, app-only user Shakepay suits best

Honest Advice

When Shakepay Is the Better Fit

Shakepay is a capable self-serve app if you only want Bitcoin and Ethereum, and are happy holding balances in-app. If a polished, fully self-serve mobile experience is what you want, Shakepay may be the better fit.

Pricing

Transparent Pricing

VBX charges a flat 2.5% rate that is fully transparent and shown before you confirm.

  • No hidden spread

  • No withdrawal fees

  • No surprises

Create your Free Account

Sign up in under 2 minutes and take control of your crypto.

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Questions, Answered

FAQ

Quick answers on the differences that matter most between VBX and Newton — who holds your crypto, the kind of support you get, and what you pay.