Frequently Asked Questions

Whether you’re new to crypto or just new to VBX, here are answers to the questions we hear most often.

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Getting Started

Security & Safety

Wallets & Blockchain Networks

Pricing & Fees

Buying Crypto

Selling Crypto

Swapping Crypto

Bill Payments

Banking, Transfers & Payments

OTC Desk

Troubleshooting

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About VBX

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News & Insights

What’s happening in crypto

From industry shifts to feature updates — stay ahead with curated insights.

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Person using a smartphone at a kitchen table, representing buying Bitcoin in Canada
The Professional’s Guide to Buying Bitcoin in Canada (2026)

A strategic framework for acquiring Bitcoin in the 2026 Canadian market, focusing on execution quality, transparent pricing, and self-custody.

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Person sitting on a couch using a laptop, representing choosing a crypto platform in Canada
Choosing a Crypto Platform in Canada: What Actually Matters

A decision-making framework for evaluating Canadian crypto exchanges based on custody architecture, transparency, and local accountability.

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Person using a laptop at a desk, representing evaluating crypto pricing and transaction costs
The Cost of “Free”: Why Hidden Spreads Matter More Than They Appear

Why "zero-commission" marketing often hides the true cost of trading. A data-driven look at spreads vs. transparent fee models.

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Canadian investor reviewing documents related to crypto taxes and compliance
The 2026 Crypto Tax Guide for Canadians (CARF and the New Reality)

A clear guide to crypto taxes in Canada for 2026, including CARF reporting, capital gains treatment, and how to maintain a clean audit trail with the CRA.

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Create an Account

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your crypto.

Get started in minutes. No credit card required. No wallet lock-ins. Create your VBX account to buy, sell, and pay with crypto — safely and on your terms.

  • Non-custodial

  • Transparent fees

  • No delays or gimmicks

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Sign up in under 2 minutes and take control of your crypto.

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Why Canadians are making the switch.

Full Control & Choice

Trade leading digital assets while retaining complete control of your funds from start to finish.

Real Accountability

Our physical locations provide in-person support and transparency that online-only platforms simply can’t offer.

Proven Longevity & Support

With over eight years of continuous Canadian operation, you get direct access to real human support by phone or in-person.

Simple Fees & Fast Settlement

Enjoy clear, competitive pricing and the confidence of trades that settle quickly with zero custodial delays.

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FAQ

Have questions? We’ve got answers.

If you have questions about how we handle trades, pricing, payouts, or anything else, you’ll find straightforward answers right here. No jargon. No runaround. Just the info you need.

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