Frequently Asked Questions

Whether you’re new to crypto or just new to VBX, here are answers to the questions we hear most often.

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Getting Started

Security & Safety

Wallets & Blockchain Networks

Pricing & Fees

Buying Crypto

Selling Crypto

Swapping Crypto

Bill Payments

Banking, Transfers & Payments

OTC Desk

Troubleshooting

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About VBX

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News & Insights

What’s happening in crypto

From industry shifts to feature updates — stay ahead with curated insights.

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your crypto.

Get started in minutes. No credit card required. No wallet lock-ins. Create your VBX account to buy, sell, and pay with crypto — safely and on your terms.

  • Non-custodial

  • Transparent fees

  • No delays or gimmicks

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Sign up in under 2 minutes and take control of your crypto.

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Why Canadians are making the switch.

Full Control & Choice

Trade leading digital assets while retaining complete control of your funds from start to finish.

Real Accountability

Our physical locations provide in-person support and transparency that online-only platforms simply can’t offer.

Proven Longevity & Support

With over eight years of continuous Canadian operation, you get direct access to real human support by phone or in-person.

Simple Fees & Fast Settlement

Enjoy clear, competitive pricing and the confidence of trades that settle quickly with zero custodial delays.

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FAQ

Have questions? We’ve got answers.

If you have questions about how we handle trades, pricing, payouts, or anything else, you’ll find straightforward answers right here. No jargon. No runaround. Just the info you need.

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