Contact us

We’re here to help.

Whether you need support, have feedback, or want to learn more about VBX, our team is here to help. Reach out and we’ll respond as quickly as possible.

Call us: 604-227-1732
Email us: support@vbx.ca



Have a Question?

Before you contact us, be sure to visit our FAQ for clear answers to the most common questions. If you don’t find what you’re looking for, we’re here to help.

Read Frequently Asked Questions

Get in touch

Got a question, idea, or just want to connect? Send us a message and our team will get back to you soon.

The VBX Difference

What sets us apart.

  • VBX Logo
    Custody
    Sell from your own wallet
    Pricing
    Same-day e-Transfer
    Settlement
    Transparent 2.5% fee
    Payout Methods
    Canadian phone & in-person support
  • Competitors
    Custody
    Must deposit to their platform
    Pricing
    Withdrawals may take days to complete
    Settlement
    Spreads and withdrawal fees can raise costs
    Payout Methods
    Support often starts online

*Unlike others, we don’t hold your money or your coins. Funds are converted and sent instantly. No trust required.

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OTC Desk

Want to trade in
large amounts?

Our OTC desk handles large crypto trades with secure execution and direct wallet settlement.

News & Insights

What’s happening in crypto

From industry shifts to feature updates — stay ahead with curated insights.

Browse all Articles
Person using a smartphone at a kitchen table, representing buying Bitcoin in Canada
The Professional’s Guide to Buying Bitcoin in Canada (2026)

A strategic framework for acquiring Bitcoin in the 2026 Canadian market, focusing on execution quality, transparent pricing, and self-custody.

Read more
Person sitting on a couch using a laptop, representing choosing a crypto platform in Canada
Choosing a Crypto Platform in Canada: What Actually Matters

A decision-making framework for evaluating Canadian crypto exchanges based on custody architecture, transparency, and local accountability.

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Person using a laptop at a desk, representing evaluating crypto pricing and transaction costs
The Cost of “Free”: Why Hidden Spreads Matter More Than They Appear

Why "zero-commission" marketing often hides the true cost of trading. A data-driven look at spreads vs. transparent fee models.

Read more
Canadian investor reviewing documents related to crypto taxes and compliance
The 2026 Crypto Tax Guide for Canadians (CARF and the New Reality)

A clear guide to crypto taxes in Canada for 2026, including CARF reporting, capital gains treatment, and how to maintain a clean audit trail with the CRA.

Read more

Create an Account

Take control of your crypto.

Create your VBX account in minutes and buy or sell crypto delivered directly to your wallet.

  • Non-custodial

  • 2.5% flat fee

  • No hidden fees

Create your Free Account

Sign up in under 2 minutes and take control of your crypto.

Create my Account

Why Canadians are making the switch.

Full Control & Choice

Trade leading digital assets while retaining complete control of your funds from start to finish.

Real Canadian Support

Our physical locations provide in-person support and transparency that online-only platforms simply can’t offer.

Established Since 2018

A trusted Canadian crypto provider with direct access to real human support by phone or in person.

Simple Fees & Fast Settlement

Enjoy clear, competitive pricing and the confidence of trades that settle quickly with zero custodial delays.

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FAQ

Have questions? We’ve got answers.

If you have questions about how we handle trades, pricing, payouts, or anything else, you’ll find straightforward answers right here. No jargon. No runaround. Just the info you need.

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