Last updated: September 2nd, 2026
This Risk Disclosure applies to your use of the services provided by Bittreo Technologies Ltd., doing business as VBX (“VBX,” “we,” “our,” or “us”).
By using VBX, you acknowledge that cryptocurrency transactions involve significant risks. You should only use our services if you understand these risks and are comfortable accepting them.
Important Risk Acknowledgment
Before using VBX, you should understand that cryptocurrency transactions involve risk and may result in financial loss.
By using VBX, you acknowledge that you are responsible for reviewing transaction details, external wallet addresses, blockchain networks, payment instructions, and applicable fees before proceeding.
Do not use VBX unless you understand and accept these risks.
1. Cryptocurrency Price Risk
Cryptocurrency prices can be volatile. The value of cryptocurrency may rise or fall quickly and may result in financial loss.
VBX does not guarantee returns, market outcomes, or the future value of any cryptocurrency. Rates and fees are shown at the time of transaction and may change before a transaction is completed.
You are solely responsible for your financial decisions.
2. No Investment, Tax, or Legal Advice
VBX does not provide investment, tax, financial, or legal advice.
Information on our website or platform is provided for general informational purposes only. It should not be relied on as a recommendation to buy, sell, hold, or transact in any cryptocurrency.
You should seek independent professional advice where appropriate.
3. Non-Custodial Service
VBX is a non-custodial platform.
We do not hold cryptocurrency, private keys, or custodial wallets on your behalf. Cryptocurrency settlement is made directly to the wallet address you provide.
You are solely responsible for securing your wallet, private keys, seed phrases, devices, accounts, and related credentials.
If you lose access to your wallet or private keys, VBX cannot recover them for you.
4. Wallet Address and Network Risk
You are responsible for ensuring that all wallet addresses, blockchain networks, memos, destination tags, and transaction details are accurate before completing a transaction.
Sending cryptocurrency to the wrong address, wrong network, unsupported wallet, or incorrect memo/tag may result in permanent loss.
VBX is not responsible for losses caused by incorrect wallet information, incompatible networks, unsupported assets, or user error.
5. Service-Specific Settlement Risk
VBX is designed to settle cryptocurrency directly to the external wallet address provided by the user.
You are responsible for ensuring that the receiving wallet is controlled by you, supports the selected cryptocurrency, and is compatible with the selected blockchain network.
If you provide an incorrect wallet address, wrong network, unsupported wallet, incorrect memo/tag, or wallet controlled by another person, the transaction may be irreversible and funds may be permanently lost.
VBX may be unable to recover cryptocurrency after it has been sent to the wallet address or blockchain network you selected.
6. Finality of Blockchain Transactions
Cryptocurrency transactions are generally final and irreversible once broadcast or confirmed on a blockchain network.
VBX cannot reverse, cancel, or recover blockchain transactions after they have been processed by the relevant network.
You should carefully review all transaction details before proceeding.
7. Network Fees, Delays, and Blockchain Risk
Blockchain networks may experience congestion, delays, outages, errors, high transaction fees, or other technical issues.
Confirmation times and network fees may vary and are outside VBX’s control.
VBX is not responsible for losses, delays, or failed transactions caused by blockchain network conditions, wallet provider issues, or other third-party systems.
8. Third-Party Provider Risk
VBX uses third-party providers to support identity verification, compliance screening, banking, payments, liquidity, execution, cloud hosting, analytics, marketing, and other operational functions.
These providers may experience delays, errors, interruptions, outages, or failures.
VBX is not responsible for losses, delays, or service interruptions caused by third-party providers.
9. Compliance Review and Transaction Risk
VBX may review, delay, decline, cancel, suspend, or refuse transactions for regulatory, fraud, sanctions, AML, risk, security, or operational reasons.
We may request additional information or documentation before processing or completing a transaction.
We may also report certain activity where required by law or regulatory obligation.
10. Security Risk
Cryptocurrency users are frequently targeted by phishing, scams, malware, social engineering, impersonation, wallet-draining attacks, compromised devices, and other security threats.
You are responsible for maintaining the security of your wallet, devices, email accounts, passwords, two-factor authentication, and private keys.
VBX is not responsible for losses caused by compromised wallets, phishing, malware, fraud, unauthorized access, or poor security practices.
11. Regulatory and Tax Risk
Cryptocurrency laws, regulations, tax rules, banking rules, and compliance requirements may change.
Your use of VBX may have tax consequences. You are responsible for understanding and complying with your own tax, reporting, and legal obligations.
VBX does not provide tax or legal advice.
12. No Guarantee of Service Availability
VBX may be unavailable, delayed, or interrupted due to maintenance, technical issues, third-party outages, security concerns, regulatory requirements, or events outside our control.
We do not guarantee uninterrupted access to our website, platform, or services.
13. User Responsibility
By using VBX, you acknowledge that:
Do not use VBX unless you understand and accept these risks.
14. Contact Us
Bittreo Technologies Ltd.
Operating as VBX
Email: support@vbx.ca
Mailing Address: 202-1807 Burrard St., Vancouver, BC, V6J 3G9
Attn: VBX Compliance
